Guided Swim Open Water Introduction

Cancellation Policy

The Sea We See CIC – Terms & Conditions for Bookings These Terms & Conditions apply to all bookings made with The Sea We See CIC, including open water swimming, beach activities, creative sessions, and land‑based learning programmes. By booking a session, you agree to the following: 1. Booking & Payment - All bookings must be made through our approved booking system or directly with The Sea We See CIC. - Full payment is required at the time of booking unless otherwise agreed. - Your place is confirmed only once payment has been received unless otherwise agreed. - Some sessions may have age restrictions; these will be clearly stated in the session description. 2. Participant Responsibilities By attending a session, you confirm that: - You are fit and well enough to participate in the activity you have booked. - You have disclosed any relevant medical information that may affect your safety or participation. - You will follow all instructions given by session leaders, safety personnel, and volunteers. - You will behave respectfully towards other participants, staff, and the environment. - You will use all equipment responsibly and return any borrowed items in good condition. For water‑based activities, you agree to: - Wear appropriate safety equipment (e.g., tow float, buoyancy aid, wetsuit if required). - Stay within designated areas and follow all safety briefings. - Notify a session leader immediately if you feel unwell, cold, anxious, or unsafe. Participants under 18 must be accompanied by a parent/guardian or other responsible adult. 3. Safety & Risk Outdoor activities involve inherent risks, including but not limited to: - Cold water exposure - Changing weather conditions - Uneven terrain - Slips, trips, and falls - Wildlife and environmental hazards We take all reasonable steps to minimise risks, but participants accept that some risk is unavoidable. The Sea We See CIC reserves the right to: - Refuse participation if we believe a person is not safe to take part - Modify or cancel a session due to weather, sea conditions, or safety concerns - Remove any participant whose behaviour puts themselves or others at risk - Refuse participants under the influence of drugs or alcohol 4. Cancellations & Refunds Cancellations by You - Cancellations made more than 48 hours before the session may be refunded or transferred, depending on availability. - Cancellations made within 48 hours of the session are non‑refundable. - No refunds are given

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